Practice
Policies

Pathology Results
You will be required to book an appointment with your doctor for follow up of your tests or results. Due to confidentiality, no results will be given over the phone.

Drivers Licence Fitness Assessment
Fitness to drive is assessed in a long consultation with your regular doctor. Please fill your form beforehand and hand it in to our receptionist when you check in. Ensure you have your licence photo copied by the receptionist, after completion of your appointment with the doctor.

We cannot perform the assessment on new patients since we are unable to prove your fitness without obtaining enough information including medical history.

WorkCover / Motor Vehicle Accident
Consultation will be billed directly to the patient until a valid acceptance of claim letter is produced, detailing claim Number, Date of Injury, Case manager and insurer. Otherwise payment is expected on the same day of consultation.

Medical Certificates
Doctors can provide medical certificates as indicated by your medical condition. Legally, the doctors cannot write post-dated certificates to cover times that they have not seen you. Certificates will only be provided for the date of service.

Medical/ Legal/ Insurance Reports, Centrelink forms
Our doctors can provide reports with a patients’ written consent, regarding their medical conditions, to the authorised entity in accordance with Australian Privacy Principals and the practice privacy policy. No information will be supplied without a direct request AND written signed authorisation or implied consent when applicable from the patient. Please advise us when you book an appointment.

01. Patient Rights
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

Patient rights include the right to make decisions regarding medical care, the right to accept or refuse treatment, and the right to formulate advance directives (written instructions, such as a living will or durable power of attorney for health care as recognized under Australian law.

02. Patient responsibilities
Good health care is best achieved in partnership between you and the health professionals providing your care. To help us provide you with better care, it is important that you:

• Tell staff if you require more information or if there is anything you do not understand or are worried about.
• Follow your health care plan or let your health care professional know if you are unwilling or unable to do so.

Information you should tell health care staff:

• Your medical history and that of your family. This includes any problems, complications or bad reactions you have previously experienced.
• Any treatment or any medication you are (or should be) taking including any complementary, natural or alternative medicine.
• Any change in your condition, including any problems you may have with any medication or treatment you are receiving.
• Any special needs you have, including those of cultural or religious importance or as a result of disability.

Please be considerate of staff and other patients:

• Acts of violence, swearing, threats or verbal abuse towards another patient, relative or staff member will not be tolerated.
• Keep your appointments. If you are unable to keep an appointment advise the surgery as soon as possible to allow the appointment to be rescheduled.
• Be aware of the needs of other patients and their privacy.
• Do not bring alcohol, illegal substances or weapons to the practice.
• gpHealth Hackham Clinic grounds are smoke-free zones

a