A standard appointment is 15 minutes. If you think you may need extra time, please ask the receptionist.

If you would like to discuss health issues of several family members, please make an appointment for each family member. One appointment, One patient ONLY.

Please be aware that you cannot discuss multiple health issues in a standard consultation.

Complex / Multiple health issues will require a longer appointment. Please call reception to arrange an appointment.

Some reasons for extra time (Extended consultations)

  • Multiple health issues
  • New patients
  • Insurance medicals
  • Superannuation/employment medicals
  • Psychological or counselling matters
  • Taxi, truck & bus licences.
  • Health assessments & GP Management Plans
  • Spirometry
  • Our staff will make every effort to ensure that the waiting time is kept to a minimum, however delays are sometimes unavoidable.

Practice fee schedule
As of the 1st of July 2023, GPHealth Hackham Clinic will become a mixed billing clinic and no longer bulk billing all patients.

The following will continue to be bulk billed.

  • If you are aged 16 years and under
  • Concession/ Pension and DVA Card Holders
  • GP Management Plans
  • Health Assessments
  • Mental Health Care Plans
  • (Accepted) Workcover claims

If you do NOT have the above, there will be a co-payment (out of pocket expense) of $20.00 per consultation.

This includes phone consults.

Please see reception for clinic fees handouts.

Patients will be required to pay the full fee (Medicare and co-payment) at the time of the consultation. The Medicare rebate will be reimbursed into your account.

Please call 000 for an ambulance in an immediate life-threatening Emergency, such as:

  • Chest pain or chest tightness
  • Sudden numbness or paralysis of the face, arm or leg
  • Large burns
  • Serious accidents or trauma
  • Severe bleeding
  • Difficulty breathing
  • Extreme pain
  • Unconsciousness

After Hours
If you require medical attention after hours, weekends or public holidays please phone 83267199 for assistance. The call will be directly diverted to our locum service who provide home visits. These visits are bulk billed by the locum service

Cancelled Appointments
If you need to cancel your appointment, please notify the surgery at least 24 hours prior so that the appointment time can be reallocated.

New Patients
If you are new to our practice, contact us on 83267199 to arrange an appointment. The doctor may request a longer appointment for the first visit in order to obtain enough information for current health problems and related issues such as medical history, family history, immunisation records, allergy history and lifestyle. In addition, you will need to arrive 15 minutes prior to the appointment time to complete the New Patient Information Form before you see a Doctor.

Vaccinations and Injections

Vaccinations and injections are performed by a nurse. Please make sure to book an appointment with nurse as well as your regular GP.

Child Immunisations (6 week, 4 months, 6 months, 12 months, 18 months, 4 years) these are conducted Monday to Friday.