Services
Comprehensive Care.
We are a long-standing medical centre with experienced general practitioners who have a broad knowledge of general practice, preventative medicine, and family health care. We especially value our relationships with our patients and view the doctor-patient partnership as an integral part of our practice.
Also offered at the clinic:
Allied Health
We have a range of different Allied Health onsite in our clinic, including Physiotherapy, Psychologist, Independent Hearing, and Exercise Physiologist.
These appointments must be in the clinic and cannot be telehealth.
Pathology On Site
Australian Clinical Labs Monday to Friday 8:30am to 1:30pm
Reminders/Recalls
We provide SMS appointment reminders and many recall reminders through A reminder will be sent via SMS to your mobile phone prior to your appointment, confirming the date and time of your booking.
If you are unable to attend the appointment, please reply “no” to the SMS reminder messages or phone the surgery. Please remember, you are responsible for attending or cancelling your appointment.
When you get recall reminders via SMS, please access the linked sites and input your surname and the date of birth. Once you log in the site, it will tell you what you are due for. Please ring us to make an appointment or book via Hot Doc mobile apps.
This practice routinely sends reminders for smear recalls and advises patients of routine mammography and an increasing number of health issues. These may be sent by SMS or mail.
If you have received recall messages which you have already attended to, advise reception staff to update your recall.
Interpreter Services
Our Doctors and staff have a professional obligation to ensure they understand their patients and that the patients understand any verbal instructions or written information.
Patients who do not speak or read English or who are more proficient in another language or who have special communication needs are offered the choice of using the assistance of a language service to communicate with their Doctor or clinical team members.
The National Relay Service (NRS)
https://relayservice.gov.au/
For patients with a hearing disability.
Translating and Interpreting Service (TIS)
https://relayservice.gov.au/
For non-English speakers
Please advise reception staff when booking an appointment if you require an interpreter. This needs to be organised at least two days before the appointment.
Transferring Medical Records
If you would like our practice to obtain a summary of your past medical history from your previous general practitioner, please ask at Reception.
If you request to transfer your medical records to another practice, you will need to see your doctor to prepare the documents. The fee of photocopies and postage will be charged accordingly or a Heath Summary may be sent at no cost.
Complaints
If you would like to pursue a complaint you can do so by contacting the Practice Manager Alyse on 8326 7199. To make a complaint to the Medical Board you can do so by either e-mail, phone or web enquiry to APRAH: Ph. 1300 419 495 Website: www.ahpra.gov.au or in person at Level 8, 121King William Street, Adelaide SA 5000
Patient Feedback
We value patient feedback. A suggestion box is located in our waiting room. Please feel free to leave suggestions or ideas you may have that may improve our practice and service. As we are a fully accredited practice with GPA Accreditation, occasionally we may ask you to fill in a feedback form. This is also to identify areas that can be improved upon.
We also support our local services near the medical centre
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Testimonials are a social proof, a powerful way to inspire trust.
Testimonials are a social proof, a powerful way to inspire trust.
Testimonials are a social proof, a powerful way to inspire trust.